Question:
How do I Update Zoom and download the meeting client?
Answer:
Below are some of the Zoom basics that we recommend you complete before your first day of teaching
1. Updating Zoom and downloading the Desktop Client:
- Why:
- Some of the interactive features (such as annotation and non-verbal signals) will not be available for those without the latest version or those who are using the web browser.
- Zoom has added additional security features to their application that are updated regularly for clients to download.
- How:
- Download the latest version of zoom here.
- Or, if you are logged into the desktop client, sign into the Zoom Desktop client.
- Click on your profile picture, then click Check for Updates.
Support Channels:
Background: There is a full team available to help you while you are teaching online. Below is a list of ways to get help.
- Program Support Manager: Each class has a dedicated Program Support Manager. While this person will not be able to attend your full class, they are on call and will be able to join before or during your Zoom meeting if you have any issues.
- IT Chat: If you are having issues using Canvas or need immediate help, open a chat with IT via the Client Portal homepage. IT Chat has a full support team available from 9:00 am BST – 5:00 pm EST. This is the quickest way to get help with your class.
- Support Ticket: Complete and submit the help form to open a ticket and a member of the team will be in touch to help you with your request.
- Sage Knowledge Base: Spend some time reviewing the Sage Service Knowledge Base to find a list of articles and FAQs to help you if you’re stuck. You can also start a chat with IT or open a ticket from the Sage Service portal if you don’t find the information you need.
If you need further assistance, please use the following link to contact IT - Submit a service request.