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Question:
How do I use the Knowledge Base to find "Self-Help" solutions?
Answer:
All faculty, staff and students have the ability to browse the Knowledge Base.
Answers to many common technical issues can be found in the Knowledge Base. Often these "Self-Help solutions" will include step-by-step instructions and screen shots to guide you.
1. Start by navigating to the Sage Service Home Page and select "Knowledge Base" from the toolbar near the top of the page.
2. Each category and sub-category lists the available articles.
3. Select an article and click to open
If you need further assistance, please use the following link to contact IT - Submit a service request.