How do I Use the Knowledge Base to find "Self-Help" Solutions?

Question:

How do I use the Knowledge Base to find "Self-Help" solutions?

 

Answer:

All faculty, staff and students have the ability to browse the Knowledge Base.

 

Answers to many common technical issues can be found in the Knowledge Base. Often these "Self-Help solutions" will include step-by-step instructions and screen shots to guide you.

1. Start by navigating to the Sage Service Home Page and select "Knowledge Base" from the toolbar near the top of the page.

screen shot of Sage Service home page with Knowledge Base in the menu bar encircled.

 

2. You can browse by category or use the Search function.  It is recommended that you log in using your school credentials first, as there are some articles that will only be visible if you are logged in.

Image of Search bar and Sign In function, with Sign In encircled.

 

3. Each category and sub-category contains articles.

Screen shot of Software Applications category with 8 subcategories listed.

 

Screen shot of one of the Software subcategories (OneDrive) showing list of 4 articles within the subcategory.

 

If you need further assistance, please use the following link to contact IT - Submit a service request.

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