How do I View my Submitted Tickets in the Service Catalog?

Question:

How do I View my Submitted Tickets in the Service Catalog?

 

Answer:

All faculty, staff and students have access to their ticket record.

 

1.  When on the Sage Service Home Page, log into the system using your school credentials.

image of search bar and Sign In function, with Sign In encircled.

 

2.  Click the "Services" tab along the top toolbar.

Screen shot of Sage Service home page with Services in the menu bar encircled

 

3. Select "Ticket Requests" from the grey toolbar.

screen shot of menu bars showing Services selected and Ticket Request in the sub menu bar beneath it

 

4. The resulting page will show your current open tickets.

Screen shot of the Ticket Requests page showing ticket search criteria and a list of submitted tickets.

 

5. If you would like to see your previous tickets that have been closed or cancelled, select the drop-down menu labelled "Status" and check the box next to Select All.

 

6. Once you have done so, click the "Search" button to update the results.

 

If you need further assistance, please use the following link to contact IT - Submit a service request.

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