How do I Check the Status of a Ticket

Question:

How do I Check the Status of a Ticket?

Answer:

All faculty, staff and students have the ability to check the status of their tickets.

1. After logging into the client portal, select "Services" from the main toolbar.  On the secondary toolbar that appears, click "Ticket Requests."

screen shot showing menu bars including Services and Ticket Requests below it

2. On this page you will see a list of your submitted tickets and the current status of each.

3. If the ticket you are looking for does not appear on this page, search for the ticket by name, ID, date, etc. using the customized search options shown below.

screen shot of ticket search box showing search criteria like classification, reviewer, dates, etc...

 

If you need further assistance, please use the following link to contact IT - Submit a service request.

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