How do I Update or Cancel my Submitted Service Catalog Ticket?

Question:

How do I Update or Cancel my Submitted Service Catalog Ticket?

 

Answer:

All faculty, staff and students can submit, update or cancel a ticket.

1. First, find the ticket that you would like to update or cancel.

2. Next, click the title of the ticket that you would like to update or cancel:

Screen shot of list of submitted ticket requests and search criteria used to narrow list down (status, reviewer, dates...)

 

3. After you have opened the ticket you can either update the ticket to add a comment or new relevant information, or cancel it by withdrawing the request.

 

Screen shot of a test ticket with the Withdraw Request button (upper left corner) and Submit button (lower right corner) encircled.

 

If you need further assistance, please use the following link to contact IT - Submit a service request.

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